If you would like to return your order you have 15 days from the date you received it.
* Orders placed in December have the exchange and return period extended until January 8
You need to follow the below steps:
-Get in contact with us at email@example.com and we will manage it immediately. You can also call the following phone number: + 33 0975187208.
-You will then receive two emails: one directly from miMaO that will inform you that we have received your petition. A second one from DHL to arrange the return of the parcel. You shall follow the steps specified on this email.
* All products returned are subject to Mimao´s Return Policy specified as follows.
*The first return or exchange is free. The second return or exchange is 4,90€ for shipping.
If you would like to exchange products or sizes, you have 15 days from the date you received the order. You need to follow the below steps:
-Get in contact with us at firstname.lastname@example.org we will manage it immediately.
- You will receive the new pair in 2 to 6 working days after the exchange has been processed and the returned item is picked by DHL.
-If you are not happy with your purchase you can return it. You will be refunded in the original payment method; shipping costs will not be refunded.
-Second exchanges or returns will be paid for. 5€ in order to return for the second time an order.
-If the package arrives in a very bad condition and the shoes are damaged, you will have 5 days to let us know by email and attach a photo so that we can make a claim to DHL. After this period, we will not admit any complaint.
-The return or exchange of products that have been used is not allowed. We will charge up to 100% of the amount of the purchase in the case of receiving a clearly used product.
-For the exchange of an article that is defective, you have 5 days to let miMaO know and you will have to send a photo of the article vía mail. If after 15 days from receipt you see that the purchased article is faulty, you will have to prove that it is a manufacturing defect and that it is not the result of misuse, attempted repair by the client, or deterioration due to wear and tear.
Forbeshoes' Quality Control Department will then make a decision on whether or not to accept the exchange or refund.